Questions

Rural Addresses or Perth or Darwin: Order before December 13th

Metro Addresses (Excluding Perth and Darwin): Order before December 18th

Express Orders: Order before Thursday 19th.

Pre Orders:

We will endeavour to have all pre orders dispatched by mid December so they arrive in time for Christmas, but unfortunately we can’t guarantee this. Due to the uncertain nature of shipping/port/customs delays during this busy time of year, we don’t want to promise you anything we can’t  be certain we will be able deliver on. 

Of course we will do our best to deliver before Christmas, and everything is still scheduled to run on time at this stage, we will keep you updated if anything changes.

No we don't participate in Boxing Day Sales. You may be interested to shop our discontinued lines and colours at reduced prices on our Sale page. https://www.saltliving.com.au/collections/sale

Yes we are Australian owned and operated. We are based in Kirra, on the Southern Gold Coast, Queensland, Australia.

Our Salt Living product collections begin in Australia, where they are designed by Salt Living founder, Jacinta Bishop, in Coolangatta, Queensland in close collaboration with our production house partners in Northern China. Our linen is woven from flax that is grown in France and certified by the European Flax Standard. Our production house artisans will dye, weave, cut and sew our linen, individually packaging it in linen drawstring pouches, before it is shipped across the seas to where it all began- Coolangatta, Queensland.

No we don't. We are now purely an online business. If you wish to see or feel our linen in person you're welcome to order a free linen swatch. We also offer easy returns and exchanges if you're not 100% in love with your purchase.

Our natural stripe won't be returning. However we are designing and developing a new neutral design for all of you neutral lovers!

It really depends. Some products/colours are part of our core collection and we absolutely intend on restocking them at some point. As a small boutique business our production cycle ican take a long time, and we sometimes need to prioritise higher demand products/colours over others.

Some colours/ products are discontinued however, and won't ever be coming back. For example: Seafoam, Blue Stripe, Natural Stripe, Table Linen and baby bed linen.

We generally receive about 4 - 6 containers per year, trying our best to maintain good stock levels. If somthing is sold out, but we have more coming on our next container, then we will list it as Pre-Order. You will be able to place your order as normal, the difference is your credit card won't be charged until a few days before your order is dispatched to you from our Coolangatta warehouse. We keep you updated via email on expected delivery times, and when your payment will be coming out. We highly recommend pre-ordering, instead of waiting until it comes back in stock, because some colours or sizes have actually PRE-sold out in the past. So we want to give you your best chance of getting what you want.

To secure your desired item, we highly recommend pre-ordering, because some colours or sizes have actually been known to PRE-sell out before even becoming available online to the public. So we want to give you your best chance of getting what you're waiting for. Pre orders also take priority, so our preorder customers may receive their orders up to a week earlier than it's available online.

You won't pay anything upfront. You will checkout as usual, providing your shipping and credit card details, however your payment won't be processed until 48 hours before your order is dispatched to you.

Yes of course, please email or call our friendly customer support team if you wish to edit or cancel your order.

Your pre-order will generally be shipped within 1 -2 days of payment being processed.

We will endeavour to have all pre orders dispatched by mid December so they arrive in time for Christmas, but unfortunately we can’t guarantee this. Due to the uncertain nature of shipping/port/customs delays during this busy time of year, we don’t want to promise you anything we can’t  be certain we will be able deliver on. 

Of course we will do our best to deliver before Christmas, and everything is still scheduled to run on time at this stage, we will keep you updated if anything changes.

Don't worry, we've got you :) We offer our customer the opportunity to order FREE swatches of our linen so you can see and feel the linen before you buy.

We send our FREE swatches in a stamped envelope. Australia Post advises these take 8-10 business days to arrive. Unfortunately we can't provide tracking.

If you still haven't received your swatches after 10 business days, please email us at shop@saltliving.com.au and we'll post you another set.

Our pure white products are a vivid white, however all of our striped products are woven with an off-white flax linen yarn. Please be sure to order a free linen swatch if you are unsure about our colours.

All of our striped products are woven with an off-white flax linen yarn. We've found that the off-white colours do freshen up really nicely after the first wash prior to use.

Our website photos were taken with lots of natural lighting through the windows. Depending on the colour temperature of the bulbs used in your home, our colours can look slightly different in different environments. (For example our blues may look more grey, or our whites warmer and creamier under a warm light bulb or lamp) We recommend ordering a swatch first to check how the colour looks in your particular space. We offer our customers this service for free.

We want you to be 100% satisfied, so if you decide the colours aren't quite working for your space, pease don't hesitate to get in touch with us at shop@saltliving.com.au.

It's also worth noting our linen drawstring bags aren't pre-washed, and therefore may have a slightly different colour to the finished product inside.

Unlike other fabrics such as cotton, linen is not measured by thread count, but rather by GSM (grams per square metre), rating the heaviness and in turn the density of the fabric. To compare, denim has a GSM of about 400, while lightweight cotton has a GSM of around 100-130. Our Salt Living 100% French Flax linen is woven to be between 170 - 190 GSM, depending on the particular product. This density gives our linen a luxurious strength, while still feeling light enough to provide excellent breathability in warmer weather

Our Salt Living 100% French Flax linen is woven to be between 170 - 190 GSM, depending on the particular product. This density gives our linen a luxurious strength, while still feeling light enough to provide excellent breathability in warmer weather

Our linen is certified as genuine European Flax, and is produced in line with the EUROPEAN FLAX® ethical and environmental standards including: no irrigation, a rotation crop with no GMO, low use of fertiliser and pesticides with no defoliant, natural field retting, a carbon sink (that stores 400,000 tons of Co2 each year) and zero waste from the flax crop; as the whole plan is used in production.

Salt linen is W.R.A.P certified, meaning uur linen is produced by a production house that adheres to Worldwide Responsible Accredited Production standards of safe, lawful, humane, and ethical practices. This includes prohibition of forced labor and child labor, proper lawful compensation and benefits, and a safe and healthy working environment. Learn more about WRAP’s 12 Principles here.

Yes Salt linen is Oeko-Tex certified, meaning our linen has been tested, and cleared for substances and that may be harmful to human health, as credited by the STANDARD 100 OEKO-TEX® certification of our manufacturing partners.

Our Salt Living 100% French linen bedding has been environmentally and ethically certified by the European Flax Standard, Oeko-Tex and WRAP (Worldwide Responsible Accredited Production.)

Many of you would already know and love linen for its timeless style, breathability and hypoallergenic qualities. Linen is a naturally breathable fabric that can absorb moisture without trapping bacteria. It is easy to care for, being machine washable and moth resistant.

Salt linen is between 170 - 190 gms, this density gives our linen a luxurious strength, while still feeling light enough to provide excellent breathability in warmer weather.

Aside from its luxurious feel,linen is an environmentally consciousfabric choice for many reasons. When untreated,linen is 100% biodegradable; although, you won’t need to get rid of your bed linen any time soon, because linen is naturally incredibly durable, making it an excellent long-term investment.

Linen is made from flax, a bast fibre. Bast fibres derive from the inner fibrous layer of plants, and are seen as sustainable primarily because theircultivation requires little irrigation or treatmentin comparison to other fabrics, and impact on soils is low. Flax can actually be grown on arid terrain that cannot support the production of other crops.

If during business hours contact us ASAP on 0435 849 128. If outside business hours, please email us at shop@saltliving.com.au.

Please email us at shop@saltliving.com.au to see if it's possible. If your order has already been dispatched from our warehouse, then it will be too late.

Please contact us immediately at shop@saltliving.com.au if your order is incorrect and we will rectify for you asap.

No problem, we want you to be satisfied with your Salt Living purchase. Provided the linen is still in its original condition e.g unused, unwashed, in original packaging with swing tag attached, we will happily provide an exchange. Simply email our team at shop@saltliving.com.au with your name and order number and they'll email your our Return Form and instructions.

Once we receive the stock back, we will examine to ensure it's returned in good condition. If so, we will then dispatch your exchanged product or process your refund.

Yes absolutely, we can take orders over the phone if that is your preference. Please keep in mind we run on a small team of staff so may not be available constantly, but please leave a voicemail for us to return your call. If you require any assistance in placing your order online, please don’t hesitate to call us during business hours on 0435849128 or email us anytime at shop@saltliving.com.au.

Please email shop@saltliving.com.au if you wish to return or exchange your order.

Machine wash on a delicate cycle with soft detergents and similar colours in cool or warm water, before line drying in shade. Do not tumble dry. Do not bleach, soak, use fabric softeners or other harsh chemicals. Do not leave in the sun for extended periods. Your linen will soften over time, retaining their relaxed, indulgent texture.

'Quilt' has different meanings globally so this can be confusing. Here at Salt Living:

Our Reversible Quilts - Are a light weight Quilt that can sit on top of your bed and can be used as a lightweight blanket in warm climates, or as an extra layer in cool climates. Just like a coverlet.

• Our quilts feature 100% linen on the top and bottom layer with a breathable, soft 150gsm microfiber fill. These 3 layers have been stitched together in a diamond quilted patturn.
• Reversible with detailed edging for versatile styling. 
• Your new quilt will come packaged in a linen drawstring bag for extra safekeeping. 

Our Duvet Cover Sets - Are a cover/slip that goes over your insert (a duvet/doona) which is not included.

• The Duvet Set includes:1 x Linen Duvet Cover and 2* x Standard Linen Pillow Cases. (*Single / King Single Set's only have 1 Pillowcase included.)
• Packaged in a linen drawstring bag for convenient safekeeping.
• Design Details: Invisible button closure along bottom edge. 

Our reversible Quilts feature the same 100% French Flax linen on the top and bottom layer with a lightweight and breathable 150gsm microfiber fill.

Yes, each Duvet Set comes with:

• 1 x Duvet Cover and
• 2 x pillowcases (unless you're buying a size Single or King Single, which come with 1 x individual pillowcase)

Our Sheet Set's include:

• 1 x Fitted Sheet
• 1 x Flat Sheet and
• 2 x pillowcases (unless you're buying a size Single or King Single, which come with 1 x individual pillowcase)

A Quilted Sham is a decorative pillow covering.

Our shams features sophisticated striped edging, a quilted front side, linen backing and a deep centred envelope opening.

Available in Standard (48x73 cm) King and European (65 x 65 cm) pillowcase size and 80gm fill that makes our shams soft but lofty in appearance on your bed.

Filled with 80GSM microfibre fill.

A valance, or a bed skirt, is a sheet like product that drapes over your bed base, not only hiding it but also providing flowy linen as a beautiful, decorative finishing touch to your room. Our valance only come in white at this stage but we aim to design more options in future.

All the stripes on our products are vertical. Except for the Super King Indigo Stripe Duvet Cover Sets which have horizontal stripes, but the pillowcases are still vertical.

Once your order has been dispatched your points will be added to your account. If they're not visible by the time your receive your order, email us at shop@saltliving.com.au.

Once on our website...

If shopping from a computer/laptop...

• Go to www.saltliving.com.au
• Make sure you're logged in,
• Click on 'The Salt Club' Tab,
• It well say 'Welcome (Your Name), you have xxx points'
• Scroll down  to 'How to Spend Your Points'
• Highlighted in GREEN are the discounts available to you based on how any points you have,
• Highlighted in Grey is what you're not yet eligible for.
• Click 'the 'Redeem' button on the maximum amount available, copy the code and begin shopping
• Once in your cart you apply the code and voila 🙂

If shopping from your phone...

• Go to www.saltliving.com.au
• Make sure you're logged in,
• Click on 'The Salt Club' Tab,
• It well say 'Welcome (Your Name), you have xxx points'
• Scroll down  to 'How to Spend Your Points'
• You need to swipe across to see what discounts are available to you.
• Highlighted in GREEN are the discounts that are available to you based on how any points you have,
• Highlighted in Grey is what you're not yet eligible for.
• Click 'the 'Redeem' button on the maximum amount available, copy the code and begin shopping
• Once in your cart you apply the code and voila 🙂

Our Loyalty Program will only allow you to redeem a maximum 1500 points at a time, so if you wish to redeem more than that amout you will need to place multiple orders.

Our Salt Club is free to sign up, so join the Salt Club today and start earning points towards a better night's sleep tomorrow.

If you’ve already shopped with us this year and you join the Salt Club today: Good News! Your points have been lovingly accruing behind the scenes and will be waiting for you to claim as soon as you create your account! 

Orders are dispatched from our Coolangatta Warehouse in South-East Qld. Orders are dispatched within 24 hours, excluding weekends and public holidays which would be shipped next business day.

Metro addresses usually arrive within 2 - 4 business days.

Rural addresses may take up to 4 - 8 business days.

Australian Orders over $100 AUD: Free Shipping

Australian Orders under $100 AUD: $7.50 Flat Rate

No problem :) Simply,

• Call us ASAP on 0435 849 128 or
• Email us ASAP at shop@saltliving.com.au advising you need your order shipped via Express Post.
• Be sure to provide your Full Name and Order #.

We will then provide you with a quote for Express Post.

We generally only ship to Australia and New Zealand. If you are outside of these countries please email us at shop@saltliving.com.au and we can provide you with a custom shipping quote.

Please be sure to include:

• Your Full Name and Address
• What items you're hoping to order (so we can determine package size)

PLEASE NOTE: Bedding dimensions differ globally. Please be sure to check our Australian dimensions are compatible with your bed/mattress.

Coolangatta, QLD, Australia.

We are looking into offering shipping protection in the future. However, if there is ever any issue with our shipping or delivery please reach out to us asap and we will assist sorting it out for you.

Absolutely! Our reversible Quilts are generous in size to allow a little overhang. Please refer to the measurements in the size guide to assist you in making your choice.

If you're still unsure, email us at shop@saltliving.com.au.

Yes, our regular fitted sheets are very generous at 40cm deep, however we do offer an 'Extra Deep' fitted sheet which is 50cm deep.

Currently these are only available in White however we are looking to offer more colours in the future.

Please view our size guide here. https://www.saltliving.com.au/pages/size-guide

We recommend measuring your mattress depth to determine how far our quilts and duvets will overhang.

Absolutely. We do a 50 x 90cm king size option on all pillowcases and shams.

Yes absolutely. Machine wash gently with soft detergents and similar colours in cool or warm water, before line drying in shade. Avoid prolonged direct sunlight. Avoid hot water. Do not tumble dry. Do not bleach, soak, use fabric softeners or other harsh chemicals. Your linen will soften over time, retaining their relaxed, indulgent texture.

Most of our customers don't worry about ironing their linen, they simply embrace the natural crinkles and textural quality that linen has. However, a percentage of our customers do love to iron their linen and we love that for them! We suggest a linen setting, or a cool - warm heat but never a high setting.

We recommend line drying in shade however, if you must tumble dry, please use a low - med setting but never a high heat.

Machine wash gently with soft detergents and similar colours in cool or warm water, before line drying in shade. Avoid prolonged direct sunlight. Avoid hot water. Do not tumble dry. Do not bleach, soak, use fabric softeners or other harsh chemicals. Your linen will soften over time, retaining their relaxed, indulgent texture.

If you absolutely must tumble dry, please use a low - med setting but never a high heat. If you wish to iron please do so on a low - med setting. 

No, we do not recommend using any fabric softener type products, nor soaking, bleaching or vanish type products- as these contain chemicals which are likely to damage the integrity of the fibres, therefore weakening them. Your linen won't last as long if washing with these products.